Customer Services

Here at Fitness Megastore we take great pride with our customer relations. This is because we are not a large multimillion pound company, but a group of individuals who put a lot of effort into their work - and like to see happy customers as a result of it.

We are available on the phones
Mon 8.30am - 9pm
Tues - Thurs 8.30am-5.30pm
Fri 8.30am - 5.00pm
Sat 11.00am - 4.00pm
 You can drop us an e-mail which is usually replied to within an hour if it is within working hours.

When you place an order, you will receive a 5 digit order reference. You will receive a confirmation e-mail when the order has been processed, and one when it has left out warehouse on a 24 hour courier.

Recent Customer Testimonials:

• I hardly ever write testimonials, but this time it is warranted. Your website was easy to find, easy to use, the watch was the cheapest price that I could find on the internet, I received the product within 24 hours of placing the order, and that is brilliant too. This was a fantastic shopping experience in every sense of the word! Well done Fitness Megastore, and rest assured I'll be purchasing from you again. Many Thanks, Alister
  

• Just a quick note to say I was delighted with the product I ordered from you, it's competitive price, the speed of delivery and your Customer Service in keeping me informed of the status of my order. All in all a great Internet ordering experience - well done.

• Just wanted to make contact to say a big thank you. Ordered a Rowing Machine yesterday. Recieved first thing this morning for my wife's B'day! (Saturday). Will certainly reccommend to others. Many Thanks, Alan
  

• Hi, I am writing with regards to an order I placed at approx 15:25 on the 19th March. I was told by the chap I spoke to that "if he hurried" he would be able to get the item out the same day as your courier had not yet been. At approx 15:30 I received an email advising that item had been dispatched. At approx 11:30 this morning (20/03), my doorbell rang with me finding my parcel had arrived. I just wanted to say thanks ever so much for such superb service. In todays world companies are ofton after money asap rather than thinking about customer service. Top Stuff - Hopefully you can find out who processed the order as I didnt take a name, and say a great big thankyou from me. I will certainly be using you again. Regards, Paul Marshall

• Dear Fitness MS, I am writing to tell you how pleased I am with this bench: it isreally well-made and comfy, easy-to-use and looks great! It has a great range fromflat to incline, with 3 ideal inclined positions. I will not hesitate to use youagain, or recommend you to friends + family + work colleagues!I was going to get one from Argos, but they looked very flimsy - this is ideal forany home-trainer...10 out of 10! CHEERS!Steve G.